We do not envisage people having issues with Jobeky products, and indeed our track record shows a remarkably small number of times when a product has failed. However, you should always be protected against all eventualities, no matter how remote the possibility.
That is why we have enacted our three year warranty! Yes, the legal blurb follows, but our principle is a very simple one. If it goes wrong, and its our fault, we will put it right – and you won’t be out of pocket in the process.
The Jobeky warranty against production defects in materials and craftsmanship for the first three (3) years of a products life, when purchased directly from our website*, or store. Products resold by a third-party are explicitly excluded from this warranty.
All of our products are hand built or assembled to our design specifications with the utmost care, to ensure the greatest durability possible. However if you discover any issues with your Jobeky products, please contact us directly, and if we can not otherwise resolve the issue we will seek to repair or replace products as needed as long as the drum or other associated products shows no signs of inappropriate misuse or abuse.
Any potential return must be accompanied by a copy of the original sales receipt, or only be submitted post receiving an emailed approval from Jobeky to do so. Our three year warranty does not cover deterioration of any part due to normal wear and tear. This includes mesh or other drum surfaces and cymbal dampener heads. Signs of abuse or misuse at our discretion, will void the warranty.
If in doubt, please speak to us! We will always do our very best to help.
*Products sold directly by Jobeky Drums UK on eBay will of course have their warranty honoured!