Please note, You can find guidelines to our response times so your expectations are managed. Please do not beat us up if we are not always able to stick to them. In most cases responses to contact will be much speedier than the guidelines, but be assured if we do take longer there will be a good reason. As your first point of contact please use the contact form. You’ll be surprised at how quickly we deal with email over any other method as all the details of your questions or query and our system are to hand. We can often supply you with an idea of the solutions that can be offered straight away at the touch of a button.
We aim to answer all email within 12 hours, with most emails being answered within 1- 2 hours during the working day and some evenings. Email is our preferred method of communication.
As an internet based business we respond to emails with great priority and speed. Most telephone calls will be returned within 24 hours but this can take up to 36 hours. If you need to speak to us then please email us via the below contact form with your contact details, i.e name, telephone number, nature of query and a good time to contact you. We will then call you back ASAP.
Because we love drums so much that most of all our time is building them so we can’t always hear the phone due constant running of Machinery. Our preferred method of communication is e-mail but you can call us on 01785 602969 Monday to Friday 10.00am to 4.30pm GMT, if there is no answer then please leave a message.
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